About Me

I like to combine my love and experience of information technology with work. I am responsible, friendly and outgoing and I enjoy meeting new people. I have always been honest, reliable and eager to learn new skills. I am also a keen snowboarder and photographer. My other hobbies include researching cryptocurrencies/blockchain projects. My favourite project is Nano. Lastly I am a supporter of EV adoption and currently own a Tesla Model 3 Standard Range Plus.

Contact Details

Nicholas Smidmore
nicksmidmore[at]gmail[.]com


Download Resume

Education

University of Technology Sydney

Bachelor of Science in Information Technology (BScIT) • August 2014

Major: Business Information Systems Major
Sub-Major: Advertising Principles
Subjects completed: 31265 31266 31268 31270 31247 31271 3125531245 3126931258 31257 31276 48023 24108 3127231282 24202 31777 31280 59330 24210 88805

Shore School

S.C.E.G.S. • December 2009

Graduated class of 2009

Work

Avant Insurance

IT Support Analyst• Jan 2020 - Present

• Effectively delivering remote and onsite support services to 450+ internal staff from different sectors of the business
• Updating internal Jira/Confluence wiki and create self service guides for staff
• Fleet management of Windows/Apple Devices via MS Intune / Endpoint Manager
• Average number of closed tickets per day is around 15-25
• Administration of inhouse systems
• Imaging and deployment of new Surface pro devices via SCCM

Solutions First

Technician• Jan 2019 - March 2019

• Provided Zimbra hosted email and linux based managed firewall services.
• Data Backup Management (Veeam Enterprise 9.5 / Veeam Cloud Connect)
• Icinga monitoring systems

Starleaton

National Technical Support Officer • Sept 2016 - November 2018

• Active participant in management meetings and responsible for nationwide IT strategy.
• Active Directory and User/Email Address management/ Windows Server management.
• Data Backup Management (StorageCraft ShadowProtect/ Veeam Enterprise 9.5)
• Remote and onsite administration of Melbourne, Brisbane, Perth, NZ Offices and satellite staff.
• Technical Troubleshooting (Office 2016 Windows 7/8.1/10 MS Exchange 2007-2013, Office 365) Linux Firewalls (openVPN, Shorewall).
• Oversaw the transition of ISP twice for the company, and the transition from a PSTN/PABX phone system to a nationwide VoIP System
• Server Upgrades and Maintenance (VMWare ESXi installation and Management).
• Moved company from running on Server 2003/2008 physical servers to three host machines running seven virtual Server 2012 instances. Implemented new networking hardware/topology to halve locally hosted application load times.
• Engineered a complete server rebuild in 2017/2018 and implemented a Veeam continuous backup system with SureBackup redundancy/backup validation.
• Data management and administration for Sage 300 ERP and Sage CRM 7.2 (SQL 2014, SAP Crystal Reports).
• Working as the only IT role at the company of 70-85 staff members (national total).
• IT support for management and sales staff when travelling interstate and overseas.
• Responsible for IT procurement and management of employee devices including mobile phone fleet.

DES Pty Ltd

IT Manager • June 2014 - September 2016 (merged with Starleaton)

Completed Sage 300/CRM merge of two businesses over 3 months.
Planned/executed a physical server infrastructure move project (to new HQ).
Responsible for IT budgeting and project ROI.

Hicksons Lawyers

Service Centre • 2011 - 2014

(Casual) Photocopying, mail sorting and delivery, workstation setups, court filing, stationary ordering and management, courier booking and event setups.

Skills

  • Windows Server 2016
  • sage 300
  • vmware esxi
  • microsoft office admin
  • veeam
  • AWS

Praise for Nick

  • "Nick has been absolutely invaluable to my business. His expertise in computing is next to none. He has helped me with video production, computer troubleshooting and problems and computer backup facilities. He has helped me set up professional business email. He is reliable, resourceful and creative in his solutions"

    Margo Blacklaw TRANSAP Pty Ltd

  • "Nick was great. He arrived on time and diligently fixed the problem with my laptop. He was professional and knew exactly what to do and resolved the issue quickly. I'll certainly be using Nick again."

    Carolyn Madden Madden Training and Coaching Pty Ltd

Get In Touch.

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