I like to combine my love and experience of information technology with work. I am responsible, friendly and outgoing and I enjoy meeting new people. I have always been honest, reliable and eager to learn new skills. I am also a keen snowboarder and photographer. My other hobbies include researching cryptocurrencies/blockchain projects. My favourite project is Nano. Lastly I am a supporter of EV adoption and currently own a Tesla Model 3 Standard Range Plus.
Nicholas Smidmore
nicksmidmore[at]gmail[.]com
Bachelor of Science in Information Technology (BScIT) • August 2014
Major: Business Information Systems Major
Sub-Major: Advertising Principles
Subjects completed: 31265 31266 31268 31270 31247 31271 3125531245 3126931258 31257 31276 48023 24108 3127231282 24202 31777 31280 59330 24210 88805
S.C.E.G.S. • December 2009
Graduated class of 2009
IT Support Analyst• Jan 2020 - Present
• Effectively delivering remote and onsite support services to 450+ internal staff from different sectors of the business
• Updating internal Jira/Confluence wiki and create self service guides for staff
• Fleet management of Windows/Apple Devices via MS Intune / Endpoint Manager
• Average number of closed tickets per day is around 15-25
• Administration of inhouse systems
• Imaging and deployment of new Surface pro devices via SCCM
Technician• Jan 2019 - March 2019
• Provided Zimbra hosted email and linux based managed firewall services.
• Data Backup Management (Veeam Enterprise 9.5 / Veeam Cloud Connect)
• Icinga monitoring systems
National Technical Support Officer • Sept 2016 - November 2018
• Active participant in management meetings and responsible for nationwide IT strategy.
• Active Directory and User/Email Address management/ Windows Server management.
• Data Backup Management (StorageCraft ShadowProtect/ Veeam Enterprise 9.5)
• Remote and onsite administration of Melbourne, Brisbane, Perth, NZ Offices and satellite staff.
• Technical Troubleshooting (Office 2016 Windows 7/8.1/10 MS Exchange 2007-2013, Office 365) Linux Firewalls (openVPN, Shorewall).
• Oversaw the transition of ISP twice for the company, and the transition from a PSTN/PABX phone system to a nationwide VoIP System
• Server Upgrades and Maintenance (VMWare ESXi installation and Management).
• Moved company from running on Server 2003/2008 physical servers to three host machines running seven virtual Server 2012 instances. Implemented new networking hardware/topology to halve locally hosted application load times.
• Engineered a complete server rebuild in 2017/2018 and implemented a Veeam continuous backup system with SureBackup redundancy/backup validation.
• Data management and administration for Sage 300 ERP and Sage CRM 7.2 (SQL 2014, SAP Crystal Reports).
• Working as the only IT role at the company of 70-85 staff members (national total).
• IT support for management and sales staff when travelling interstate and overseas.
• Responsible for IT procurement and management of employee devices including mobile phone fleet.
IT Manager • June 2014 - September 2016 (merged with Starleaton)
Completed Sage 300/CRM merge of two businesses over 3 months.
Planned/executed a physical server infrastructure move project (to new HQ).
Responsible for IT budgeting and project ROI.
Service Centre • 2011 - 2014
(Casual) Photocopying, mail sorting and delivery, workstation setups, court filing, stationary ordering and management, courier booking and event setups.
Here is me with the display LHD Tesla Model 3 that came over to the Sydney, Martin Place store to promote the car before it launches here in mid 2019.
Tesla, Model 3Here is me with my Standard Range Plus Model 3 on delivery day. This car is amazing. Worth the 1257 day wait!!
Model 3, TeslaQueenstown, New Zealand, sits on the shores of the South Island’s Lake Wakatipu.
New Zealand, NatureLucy Humphrey, 'Horizon' ,1.45mø acrylic sphere, 1800L fresh water, 0..5m x 0.86mø concrete plinth.
Photography, SculpturePunta Jesus Maria is a narrow spit of land, formed by water currents and sediments. In some years during dry season the sand bank juts into the lake for more than 1 km and you can walk to the tip with the water splashing in from both sides. Sometimes there are groups of sea birds resting on the sand.
Travel, SunsetHakuba is a village in the Japanese Alps, just outside the city of Nagano, which was host of the 1998 Winter Olympics. A winter sports hub, Hakuba encompasses mountain resorts with terrain for skiing, snowboarding and hiking. The Hakuba Ski Jumping Stadium, built for the 1998 games, is at the base of the Happo-one resort. Hakuba village offers a lively après-ski scene and hot springs.
PhotographyThe Kiama Blowhole is a blowhole in the town of Kiama, New South Wales, Australia. The name ‘Kiama’ has long been translated as “where the sea makes a noise”. It is one of the town's major tourist attraction. Note that this is not the main blowhole, the main one is near the Kiama lighthouse.
Blowhole, Ocean, NatureSend me a message